Shipping Policy

  • Free Shipping on all orders.
  • Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
  • Orders received after 12:00 pm will be dispatched the next day.
  • Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
  • Delivery time is between 5 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
  • On orders above the value of Rs. 30,000 we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then.

Delivery Policy:

Orders are only processed once they have been confirmed via a phone call or SMS (typically the call is made within 24 hours of the order being received). Processing time is normally 24 to 48 hours depending on order queue.

 

STANDARD DELIVERY

We ship using COD (Cash on Delivery) to virtually all locations within Pakistan. Orders above Rs. 10,000 may only be processed with advance payment (bank deposit or other methods) of a minimum amount of 50% or more (depending on order size). Standard Delivery within Pakistan takes 3-4 days after the order has shipped.

 

PAKISTAN POST

For cities where COD (Cash On Delivery) service is not available using other courier or in cases where the order is bulky, we may use Pakistan Post to dispatch your order. Pakistan Post usually takes 3-7 days to deliver after the order has been shipped.

 

REASONS FOR SHIPMENT DELAYS

Incorrect address has been entered in the shipping details when placing the order.

Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders, and this may delay shipping.

If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.

VIEW & TRACK ORDERS

All orders are dispatched from our warehouse facility that is based in Multan. We use various courier services to delivery your order.

Once your order is dispatched you’ll receive a SMS containing your tracking number and the assigned courier who will deliver your order.